Customer Success Manager

Partner with enterprise clients to ensure they achieve maximum value from our platform.

About

Partner with our enterprise clients to ensure they achieve maximum value from the DigitalSuite platform. You'll be the trusted advisor, driving adoption, identifying expansion opportunities, and building long-term relationships.

What you'll do:

  • Manage a portfolio of enterprise accounts ($1M+ ARR)
  • Conduct onboarding, training, and QBRs
  • Monitor customer health scores and proactively address risks
  • Identify upsell and cross-sell opportunities
  • Advocate for customers internally with product and engineering

What We're Looking For

Required qualifications:

  • 5+ years in customer success or account management
  • Experience with enterprise B2B SaaS
  • Strong presentation and communication skills
  • Ability to understand technical concepts and translate for business
  • Track record of achieving retention and expansion targets

Bonus points:

  • Experience with Gainsight, ChurnZero, or similar CS platforms
  • Background in cloud/IT services
  • MBA or relevant certifications